Give your customers the service they want

Help Desk is a comprehensive integrated help desk and trouble ticketing system that assists IT managers in providing the best service possible by giving IT support personnel all of the tools they need to resolve problems quickly. Users and Help Desk support personnel are able to interact in real time to report, diagnose and resolve issues without actually having to physically meet, or for the IT support to visit the desktop.

Manage My Network’s hosted Kaseya Help Desk and Trouble Ticketing software can be deployed in just a few minutes. The application is very easy to use and does not require consultants or long training programs in order to start using it. It can be accessed from anywhere and does not need dedicated servers or reconfiguration of your existing IT infrastructure. Let Kaseya’s Help Desk software help you keep track of any issues, resolve them quickly and increase your customer satisfaction immedaitely!

Key Features:

• Fully Flexible Configuration
• Customisable E mail Alerts
• Accessible From Anywhere
• Full History Retention
• Integrated and Secure Online Chat
• Extensive Reporting
• Simple to Use
• Rapid Deployment
• Integrated with Remote Control
• Integrated with PC Audit

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